Contact us

Customer support is provided by Martyna Klementyna Stukan via email at contact@amberesta.com. We aim to provide clear and timely assistance regarding orders, payments, shipping, returns, refunds, and general enquiries.

When contacting us, please include your order number (if applicable), the email address used at checkout, and a clear description of your enquiry. Providing complete information helps us locate your order and respond more efficiently.

Our normal response time is within 24 to 48 business hours, excluding weekends and public holidays. During peak periods, response times may be slightly longer.

For security and fraud-prevention purposes, we may request reasonable verification before providing order information or processing certain requests. This is done to protect both our customers and our business.

If you experience a billing issue, we encourage you to contact us directly before initiating a bank dispute or chargeback, as many issues can be resolved more quickly through direct communication.